Operations Manager / Operations Head

Operations Manager Jobs in Mumbai offer an excellent opportunity for experienced professionals with 8–10 years of experience in operations, project management, architecture, interior design, or construction. We are looking for a dynamic Operations Manager / Operations Head to lead day-to-day operations, oversee project execution, manage cross-functional teams, and drive operational efficiency and business growth.

Job Overview

We are looking for an experienced Operations Manager / Operations Head to oversee the organization’s day-to-day operations and ensure the successful execution of projects from initiation through final handover.

The ideal candidate will have strong experience in Operations Management, Project Management, Client Management, Procurement, Vendor Management, and Team Leadership, preferably within the Architecture, Interior Design, or Construction industry.

The role will be responsible for driving operational efficiency, managing cross-functional teams, controlling project costs and timelines, strengthening client and vendor relationships, and supporting the organization’s overall business growth.

Key Responsibilities

1. Operations Management

• Oversee end-to-end operational activities from project initiation to final handover.
• Develop and implement effective operational processes, SOPs, and workflows.
• Ensure smooth coordination between departments to achieve project objectives.
• Monitor day-to-day operations and proactively address bottlenecks and challenges.
• Identify opportunities for process improvement, productivity enhancement, and operational efficiency.

2. Project Coordination & Execution

• Monitor multiple projects from planning and execution through completion.
• Coordinate closely with Design, Procurement, Project Execution, and Project Management teams.
• Ensure projects are completed within approved timelines, budgets, and quality standards.
• Review project schedules, milestones, deliverables, and progress reports.
• Conduct regular project review meetings and follow up on action items.
• Identify project risks and implement appropriate corrective and preventive actions.

3. Client & Stakeholder Management

• Serve as the primary escalation point for key clients and stakeholders.
• Maintain regular communication with clients regarding project progress, milestones, and deliverables.
• Participate in client meetings, project reviews, and site visits as required.
• Address client concerns and escalations promptly and professionally.
• Build strong, long-term client relationships that encourage repeat business and referrals.

4. Procurement & Vendor Management

• Work closely with the Procurement team to ensure timely sourcing and delivery of materials.
• Monitor procurement plans, vendor performance, pricing, purchase orders, and approvals.
• Develop and maintain strong relationships with key vendors and suppliers.
• Negotiate commercial terms, pricing, delivery schedules, and service agreements.
• Ensure cost-effective procurement without compromising quality or project timelines.

5. Cross-Functional Department Coordination

• Coordinate and supervise activities across:
  • Design
  • Project Execution
  • Procurement
  • Sales
  • Accounts
• Conduct regular cross-functional review meetings.
• Establish clear responsibilities, accountability, and performance expectations.
• Promote effective communication and collaboration between departments.

6. Business Growth & Operational Strategy

• Support organizational growth through improved operational efficiency and scalability.
• Identify opportunities to optimize operational costs and improve profitability.
• Support management in achieving business objectives and expansion plans.
• Develop and implement operational strategies aligned with the organization’s long-term goals.
• Drive productivity and performance improvements across departments.

7. Team Leadership & Performance Management

• Lead, mentor, and motivate departmental heads and operational teams.
• Establish clear KPIs and performance metrics for teams and departments.
• Monitor individual and departmental performance against agreed targets.
• Conduct regular performance reviews and provide constructive feedback.
• Develop a culture of accountability, collaboration, ownership, and continuous improvement.

8. Financial & Commercial Management

• Monitor project budgets, operational expenses, and overall profitability.
• Review quotations, project costing, purchase approvals, and payment schedules.
• Coordinate with the Accounts team regarding billing, collections, and vendor payments.
• Ensure effective utilization of organizational resources.
• Identify opportunities for cost optimization and improved project margins.

9. Reporting, Documentation & Compliance

• Prepare and present weekly and monthly operational reports to management.
• Track project progress, operational KPIs, departmental performance, and client satisfaction.
• Ensure compliance with company policies, contractual commitments, and applicable statutory requirements.
• Maintain accurate project, financial, vendor, and operational documentation.

Required Experience

• 8–10 years of relevant professional experience in Operations Management, Project Management, or Business Operations.
• Experience in Architecture, Interior Design, Construction, or a related industry is preferred.
• Proven experience managing multiple projects and cross-functional teams.
• Strong experience in client management, vendor management, procurement, budgeting, and project execution.

Required Skills

• Operations Management
• Project Management & Execution
• Leadership & Team Management
• Client & Stakeholder Management
• Procurement & Vendor Management
• Budgeting & Cost Control
• Financial & Commercial Management
• Strategic Planning & Execution
• Process Improvement & SOP Development
• Risk Management & Problem Solving
• Negotiation & Decision-Making
• Communication & Presentation Skills
• Microsoft Office and Project Management Tools